We advise you not to send any form of ID via email. Use the Upload Documents Menu option once you have logged in.
If you are having trouble uploading your ID, please contact our customer support team via our live chat or email.
Articles in this section
- How long will it take to review my ID?
- What ID am I required to provide?
- What documents are required should I wish to change my personal details? What documents do I need to provide in regard to the payment method(s) I’ve used or would like to use?
- What if I refuse to provide any or all of the required documents for KYC verification purposes?
- What if I do not have the required documents?
- What document do I need to send as proof of my Date of Birth?
- What document do I need to send as proof of my address?
- How do I upload ID?
- Can I send my ID via Email?
- How will I know if the documents I have submitted are sufficient for KYC verification purposes?